THE CLIENT

A plumbing company that recently financed a jetter through Apex Commercial Capital returned just two months later—not for a new purchase, but to address an unexpected equipment emergency.

THE CHALLENGE

While two plumbers were using the jetter remotely to service a client’s basement, the customer on-site alerted them to smoke and flames. The jetter’s engine had caught fire. Fortunately, no one was injured, but the equipment was a total loss—and the business needed a replacement fast to keep projects moving forward.

THE APEX COMMERCIAL CAPITAL SOLUTION

Because the company had used Apex’s approved insurance provider at the time of financing, the process to file a claim was simple and efficient. The insurance carrier handled the entire claim on the customer’s behalf, working directly with Apex to manage the details.

FINAL RESULTS

The insurance claim was fully resolved within 10 business days. A new jetter was shipped promptly to the plumbing company, minimizing downtime and allowing their team to get back to serving customers without disruption. This quick turnaround highlighted the value of financing with Apex and using trusted insurance partners who prioritize small business continuity.

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